{"id":5107,"date":"2020-06-20T09:26:16","date_gmt":"2020-06-20T07:26:16","guid":{"rendered":"http:\/\/www.gouvinfo.org\/IAI\/?p=5107"},"modified":"2020-06-23T18:52:27","modified_gmt":"2020-06-23T16:52:27","slug":"gouvernance-de-linformation-et-knowledge-management","status":"publish","type":"post","link":"https:\/\/gouvinfo.org\/IAI\/gouvernance-de-linformation-et-knowledge-management\/","title":{"rendered":"Gouvernance de l\u2019information et Knowledge Management"},"content":{"rendered":"

[Cet article r\u00e9dig\u00e9 par Marc Borry<\/a> provient d’Oc\u00e9an Bleu 2020, que vous pouvez retrouver sur la page des t\u00e9l\u00e9chargements<\/a>.]<\/em><\/p>\n

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En 2013, les principales inqui\u00e9tudes \u00e9taient de voir la gestion documentaire devenir individuelle au d\u00e9triment d\u2019une gestion au niveau de l\u2019organisation.<\/p>\n

C\u2019\u00e9tait une n\u00e9cessit\u00e9 de ma\u00eetriser la gestion des flux d\u2019information plut\u00f4t que les contenus eux-m\u00eames et le d\u00e9veloppement d\u2019une culture d\u2019entreprise collaborative dans un monde habitu\u00e9 \u00e0 la comp\u00e9tition et \u00e0 la valorisation de la performance individuelle.<\/p>\n

En moins de dix ans sont apparus des \u00e9l\u00e9ments qui ont modifi\u00e9 ou amplifi\u00e9 ces pr\u00e9occupations\u00a0: l\u2019\u00e9largissement du mode collaboratif \u00e0 tous les aspects de l\u2019\u00e9conomie et de la soci\u00e9t\u00e9, le renouveau de l\u2019intelligence artificielle au travers du \u00ab\u00a0machine learning<\/em>\u00a0\u00bb et du \u00ab\u00a0deep learning<\/em>\u00a0\u00bb et l\u2019\u00e9mergence du r\u00f4le cl\u00e9 des connaissances organisationnelles dans une dynamique innovante.<\/p>\n

Ces \u00e9l\u00e9ments ont une profonde influence sur les trois dimensions du fonctionnement des entreprises\u00a0: l\u2019organisation, le cadre et les usages.<\/p>\n

<\/h3>\n

Impact sur l\u2019organisation<\/h3>\n

Si certains nouveaux r\u00f4les avaient \u00e9t\u00e9 pr\u00e9dits d\u00e8s 2013, autour de la collaboration, de la gestion des informations critiques, du num\u00e9rique ou de l\u2019architecture technique, on a surtout vu un estompement des fronti\u00e8res donn\u00e9es-information-connaissance. Les fonctions transversales sont apparues, m\u00eame si elles ne sont pas encore clairement affich\u00e9es comme telles.<\/p>\n

L\u2019apparition des \u00ab\u00a0Data Protection Officers<\/em>\u00a0\u00bb (DPO) \u00e0\u00a0la limite entre droit et technologie, des \u00ab\u00a0Data scientists<\/em>\u00a0\u00bb \u00e0 la limite entre technologie et gestion, des responsables de la transformation num\u00e9rique appel\u00e9s \u00e0 combiner num\u00e9risation et gestion des ressources humaines\u2026 t\u00e9moigne d\u2019un nouveau besoin de transversalit\u00e9.<\/p>\n

\u00c0 c\u00f4t\u00e9 des traditionnels experts vers lesquels on continue \u00e0 se tourner tant que l\u2019intelligence des machines ne pourra leur \u00eatre substitu\u00e9e, apparaissent des \u00eatres hybrides dont l\u2019exp\u00e9rience permet de ma\u00eetriser plusieurs domaines et dont l\u2019ouverture d\u2019esprit permet d\u2019envisager de nouvelles approches.<\/p>\n

Impact sur le cadre<\/h3>\n

La gouvernance de l\u2019information offrait d\u00e9j\u00e0 le cadre dont avait besoin la gestion des connaissances pour revendiquer une place dans les organisations. Le lien a acquis d\u00e9sormais toute sa l\u00e9gitimit\u00e9 gr\u00e2ce \u00e0 l\u2019apparition d\u2019une nouvelle norme\u00a0: la norme ISO 30401\u00a0:2018 sur les exigences d\u2019un syst\u00e8me de gestion des connaissances, elle-m\u00eame issue de l\u2019adaptation de la norme qualit\u00e9 ISO 9001 dans sa version de 2015 introduisant l\u2019importance des \u00ab\u00a0connaissances organisationnelles\u00a0\u00bb.<\/p>\n

Cette nouvelle norme offre non seulement le nouveau cadre dans lequel gouvernance de l\u2019information et gestion des connaissances pourront se d\u00e9velopper, mais officialise aussi leur lien par l\u2019interm\u00e9diaire des attentes en mati\u00e8re de leadership, planification, support, r\u00e9alisation des activit\u00e9s op\u00e9rationnelles, d\u2019\u00e9valuation des performances et d\u2019am\u00e9lioration. Elle pousse\u00a0la synergie jusqu\u2019\u00e0 impliquer la culture d\u2019entreprise dans la d\u00e9marche.<\/p>\n

Impact sur les usages<\/h3>\n

Le d\u00e9veloppement inexorable de l\u2019intelligence artificielle dans tous les aspects de la vie \u00e9conomique et sociale est le point d\u2019orgue de cette mutation des entreprises. En offrant des fonctionnalit\u00e9s de gestion et d\u2019interpr\u00e9tation des donn\u00e9es accessibles, elle ouvre la voie \u00e0 une nouvelle dimension de la gestion des connaissances\u00a0: l\u2019\u00e9mergence d\u2019une intelligence hybride combinant la force des technologies et les capacit\u00e9s et l\u2019exp\u00e9rience humaines.<\/p>\n

Il y a pr\u00e8s de dix ans, \u00ab\u00a0Oc\u00e9an bleu\u00a0d\u2019informations \u00bb donnait la parole aux experts pour affirmer l\u2019importance de la collaboration et de la n\u00e9cessit\u00e9 de disposer d\u2019un cadre.<\/p>\n

Ces aspects restent bien pr\u00e9sents aujourd\u2019hui, mais connaissent une nouvelle dimension\u00a0: la collaboration homme-machine d\u00e9passe la seule collaboration entre hommes et le cadre devient celui d\u2019un monde r\u00e9invent\u00e9, transform\u00e9 par l\u2019intelligence artificielle et o\u00f9 la connaissance est appel\u00e9e \u00e0 jouer un nouveau r\u00f4le f\u00e9d\u00e9rateur.<\/p>\n

 <\/p>\n

Marc Borry<\/a> –\u00a0<\/b>Premier conseiller – Police F\u00e9d\u00e9rale de Belgique<\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Les \u00e9volutions de nos derni\u00e8res ann\u00e9es ont cr\u00e9\u00e9 une nouvelle complexit\u00e9 dans nos environnements professionnels. L\u2019omnipr\u00e9sence de la donn\u00e9e et sa consommation ont chang\u00e9 nos usages. Les nouveaux fonctionnements collaboratifs li\u00e9s aux \u00e9volutions technologiques associ\u00e9s aux n\u00e9cessit\u00e9s de protection de l\u2019organisation et aux \u00e9volutions r\u00e9glementaires am\u00e8nent un nouveau regard que peut porter la gouvernance de l\u2019information. Avec un impact direct sur des r\u00f4les et responsabilit\u00e9s qu\u2019il faut ajuster, voire cr\u00e9er, mais \u00e9galement sur l\u2019\u00e9volution du cadre dans lequel les donn\u00e9es sont manipul\u00e9es.<\/p>\n","protected":false},"author":10002,"featured_media":5097,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[815,729,3],"tags":[1022,1025,1026,1024,1027,1021,1023],"class_list":["post-5107","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-flux-information","category-gestion-des-connaissances","category-gouvinfo","tag-collaboration","tag-data-protection-officers","tag-donnees-information-connaissance","tag-gestion-des-connaissances","tag-gestion-documentaire","tag-homme-machine","tag-intelligence-artificielle"],"yoast_head":"\nGouvernance de l\u2019information et Knowledge Management - 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